Terms and conditions
1. Definitions
The following 1 definitions apply throughout this Agreement:
* Client: The individual or entity purchasing tutoring services for a Student and to whom a Tutor is introduced by Virgile Language Training. * Student: The individual who requires tutoring and will receive a tutoring service from the Tutor as paid for by the Client. * Tutor: A self-employed individual who provides tutoring services and is introduced to the Client by Virgile Language Training. * Tutoring Service: The provision of tutoring by the Tutor for the Client as agreed between the Client and the Tutor.
2. Role of Virgile Language Training
Virgile Language Training acts as a facilitator, matching Tutors with Clients for specific tutoring needs. We:
- Identify and introduce Tutors to Clients based on the Student’s requirements (to the best of our ability).
- Verify qualifications of Tutors before introductions.
- Provide a platform (TutorCruncher) for communication, scheduling, and invoicing between Tutors and Clients.
- Reserve the right to accept or reject any User registration on the TutorCruncher platform.
- By registering as a client or tutor on our website (www.virgilelanguagetraining.co.uk) or by using our payment and service management system (www.tutorcruncher.com), you agree to be bound by these Terms and Conditions.
We are NOT responsible for:
- The content or teaching methods used in the Tutoring Service.
- Supervising or controlling the Tutor in any way related to the content of the service.
- Contracts between the Tutor and the Client.
3. Tutor Responsibilities
The Tutor is responsible for:
- Determining dates, times, session length, and duration of the service with the Client.
- Setting their hourly rate and negotiating the cost of the service with the Client (rates must be clearly displayed on TutorCruncher).
- Communicating their cancellation policy to the Client (if not provided, the general policy applies).
- Tailoring the content and methods of the service to meet the Student’s needs.
- Recording and documenting all sessions through TutorCruncher.
- Maintaining a valid Stripe Express account for receiving payments through TutorCruncher.
- Avoiding private tutoring arrangements with Clients introduced by Virgile Language Training (during or within 6 months of termination). A violation incurs a £750 introductory fee.
- Ensuring proper equipment for online tutoring.
- Providing accurate documentation to support qualifications on TutorCruncher. False documentation will result in account termination.
- Providing contact details of two references to Virgile Language Training, which may be shared with the Client before service begins.
- Submitting work hours and confirming session completion within 5 days after each session for prompt invoicing.
- Understanding that any breach of this Agreement could lead to immediate account termination on TutorCruncher.
4. Client Responsibilities:
The Client is responsible for:
- Determining dates, times, session length, and duration of the service with the Tutor.
- Maintaining accurate and up-to-date contact information on TutorCruncher.
- Ensuring proper equipment for online delivery of the service.
- Avoiding private tutoring arrangements with Tutors introduced by Virgile Language Training (during or within 6 months of termination). A violation incurs a £750 introductory fee.
- Understanding that any breach of this Agreement could lead to immediate account termination on TutorCruncher.
5. Payments
Tutors set their hourly rates.Virgile Language Training adds a 14% commission fee per session.All payments are processed through Stripe Express via TutorCruncher.Invoices are generated automatically after each session.Clients authorize automatic payments from their stored payment information.
6. Refunds
Refund requests should be directed to the Tutor.Refund decisions are at the Tutor’s discretion.The agency fee for refunded lessons is refunded to the Client.
7. Cancellations
Tutors may have their own cancellation policies.Clients may be charged the full session fee for cancellations with less than 24 hours’ notice.Tutors have discretion over cancellation fees and should inform Clients accordingly.
8. Late Arrivals
Tutors may wait up to 15 minutes for late Clients.Late arrivals may still be charged the full session fee.Tutors should make up for lost time if they are late.
9. Terminating the Service
The Tutoring Service may be terminated by either party. The Cancellation Policy applies to terminations.
10. Use of TutorCruncher
All service-related activities (invoicing, payments, scheduling, communication) must occur on TutorCruncher.Users under 18 require a parent/guardian to register a Client account linked to their Student account.Users agree not to use TutorCruncher for any inappropriate or illegal activities.
11. Liability
Virgile Language Training is not liable for any claims arising from the Tutoring Service, including academic outcomes or disputes between Tutors and Clients.
12. Data Protection
Data is processed for the purposes of facilitating tutoring services and is handled in accordance with our Privacy Policy.We do not pass, sell, trade or rent personal details entered on this web site to others.
13. Confidentiality
Users agree not to share any information obtained through TutorCruncher with third parties, except as necessary for the Tutoring Service.
14. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
15. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
16. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. We will notify you of any significant changes. Your continued use of the TutorCruncher platform after such changes constitutes your acceptance of the updated Terms and Conditions.
By using the TutorCruncher platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.